Privacy Policy

Emmiely is operated by its service provider (“we,” “us,” or the “Platform”). We respect your privacy. This policy describes how we collect, use, store, and protect personal information in connection with the Service. By using this website or related services, you acknowledge that you have read and agree to this policy. If you do not agree, please do not use the Service.

1. Information we collect and why

Depending on the features you use, we may process the following types of information for purposes such as account access and authentication, customer support, security, product improvement, compliance with legal obligations, and operating our business in line with applicable registration or organizational rules:

• Account and identity-related information, such as display name, profile photo, email address, or identifiers from third-party accounts. If you sign in with Apple, Google, or similar providers, they may share information with us as permitted by their policies.
• Usage and device information, such as device type, operating system, app version, language, approximate region, IP address, access logs, and interaction records, for security, troubleshooting, analytics, and experience optimization.
• Content from your interactions with AI characters, such as chat text, to provide and improve conversations and related features (processed within reasonable bounds as described in product materials).
• Information needed to process payments, refunds, or compliance, if we offer paid features in the future.

2. How we use and share information

We use personal information only as needed to fulfill the purposes described in this policy, perform our contract with you, or meet legal requirements. Except as described below, we do not sell your personal information and do not use identifiable information for purposes unrelated to why it was collected:

• Where we have your consent, or where you choose to share.
• Service providers: we may share information with processors such as hosting, analytics, customer support, or payment providers as necessary to operate the Service, subject to contractual and legal safeguards.
• Legal and safety: where required by law, regulation, court order, or competent authority, or where necessary to protect the rights, property, or safety of us, our users, or others.

3. International transfers and storage

To provide reliable service, your information may be stored or processed outside your country or region using infrastructure operated by us or our partners in compliance with applicable law. By using the Service, you understand and agree that cross-border transfers may occur where necessary, subject to appropriate safeguards as required by applicable law.

4. Third-party sign-in

If you sign in with Facebook, Google, Apple, or other third-party accounts, those providers may share certain information with us (such as user identifiers or email) under their privacy policies. We encourage you to read their terms and privacy notices.

5. Security

We use technical and organizational measures consistent with industry practice to protect your information and limit access to authorized personnel. No internet transmission or storage is fully secure; we cannot guarantee absolute security. If a security incident occurs, we will notify you or take remedial steps as required by law.

6. Cookies and similar technologies

We may use cookies or similar technologies to maintain sessions, remember preferences, analyze traffic, and improve the Service. You can control cookies through your browser settings; some features may not work if you disable them.

7. If you do not provide information

If you decline to provide information that is necessary for a particular feature, or you object to processing that we cannot perform the Service without, we may be unable to provide that feature or complete a transaction. Other features that do not depend on that information may remain available, except where law provides otherwise.

8. Your rights

Where applicable law allows, you may request access, copies, correction, or deletion of your personal information, restrict or object to certain processing, or withdraw consent (which may affect some features). Contact us through in-app feedback or official channels we publish. We will respond within a reasonable time and generally will not charge a fee for reasonable requests, except where permitted by law to recover necessary costs.

9. Minors

The Service is not intended for users under 18. If you are under 18, do not use the Service. We do not knowingly collect personal information from children; if we learn that we have collected such information, we will delete it or take other protective steps.

10. Changes to this policy

We may update this policy from time to time. We will post the current version on this page and, for material changes, provide notice through reasonable means such as in-app messages or prompts. Continued use after the effective date constitutes acceptance. If you do not agree, please stop using the Service.

11. Contact us

For questions, complaints, or to exercise your rights regarding this policy, please reach us through in-app feedback or the official contact methods we publish from time to time.